FAQs

Can I pay my rent online?

Absolutely! Just click on the Resident portal link located in the navbar at the top, you will find a payment link once you have logged in.

Is the community gated?

While this community is ungated we do require the use of wireless fobs to enter any door within the community. We also offer direct access garages for some of our units as well as building garages for units that do not have direct access, these are available for a small increase to your monthly rent.

Does the property have onsite security?

Our property staffs an after-hours security guard to patrol the property from 7 p.m. to 7 a.m. each day all year round. In addition to this, every unit is equipped with a security system ready to be activated. WE offer a special rate through Brinks for monthly service, you can ask your leasing agent for more details.

Is there covered parking or garage parking?

Yes, in addition to the open-air spaces, we offer direct access garages for some of our units as well as nonattached garages available for a small increase to your monthly rent for units that do not have direct access garages.

Do the units have laundry hookups?

Every unit in our community comes with hookups for both washer and dryer. That said Our smaller units are set up for stackable washer and dryers while our larger units are built to accommodate side by side washer and dryers.

Do you offer short-term leases?

We understand that not everyone needs a long term lease so we offer leases as low as 6-months.

Is there a pool?

Our community offers 2 resort-style swimming pools complete with infinity pool lounge seating and bar-b-que grills.

What breeds of dogs do you allow?

We love all dogs however we can only accept non-aggressive breeds weighing less than 45lbs.

Other than dogs what animals do you allow?

Our community allows our residents the option of bringing both cats and dogs to reside with them. Please see our extended pet policy for more information.

I have more questions, who do I call?

Our leasing agents are available 7 days a week during normal office ours and would love to hear from you. Please feel free to call us at 877-555-1212 or email us at leasing@thecollective.com or simply by filling out our contact form (https://beswifty.com/collective/contact/)

How do I see an apartment?

Yea!! We love this question and have several ways for you to do this. Simply fill out our schedule a tour form or you can call us to set up a time, or just stop by we welcome walk-ins. There will be fresh cookies and coffee waiting!

What time can I pick up keys on move-in day?

Keys can be picked up on during office hours M-Sat at the leasing office. Please bring a valid photo ID and any required move-in paperwork.

What is the security deposit amount, and when is it returned?

The security deposit starts at $500, and it is returned within 60 days after move-out, pending any deductions for damages or outstanding balances.

Are utilities included with rent?

No utilities are included, Residents are responsible Trash, Water, Sewage, Electricity, Cable and Internet.

What electric providers are available?

Oklahoma Gas and Electric (OG&E) 405.272.9741

Is internet/cable provided by the community?

Our preferred Service provider is Cox Communications.

What internet and cable providers service the community?

Our preferred Service provider is Cox Communications.

Where is guest parking located?

Guest parking is open parking throughout the community. Carports and Garages may be rented through our leasing office.

What is the process for submitting a maintenance request?

Maintenance requests can be submitted through [online portal, phone, or office visit]. Emergency maintenance can be reached by calling 405.789.3800.

What are the pool hours?

The pool is open from 9am-10pm. The pools are seasonal.

What are the fitness center hours?

The fitness center is open 24 hours.

What pets are allowed, and are there breed restrictions?

There are no Breed Restrictions. 2 pets per apartment allowed.

What are the pet fees?

Pet fees are $400.00 per Pet and on refundable. Pet rent is $20.00 per animal each month.

What days does valet trash come?

Not available

Where are the trash bins located on site?

Trash bins are located in the far corners of each property.

Are there quiet hours in the community?

Quiet hours are enforced from 10:00pm to 6:00am daily.

What is the standard lease term offered?

The standard lease term is 12 months.

Do you offer month-to-month lease options?

No - a lease will go MTM if a renewal is not signed and a $500.00 MTM fee will be imposed at that time.

How do I get an assigned parking spot?

Carports are available for $30.00 per month.

Are garages available?

Yes, Garages are available from $80.00 to $100.00 per month.

How much are carports/garages?

Carport are $30.00 per month and Garages are from $80.00 to $100.00 per month.

Does the community have package lockers?

No

Do I have to register with package locker services prior to moving in?

No

Does the office hold packages for residents?

No

What amenities are available to be reserved?

No

What are the reservation fees for amenities?

N/A

Can I reserve the clubhouse?

N/A

How many guests can I have in the amenity areas?

N/A

When does towing get enforced?

Towing is enforced 24 hours after tagged.

What towing company is used?

Arrow Wrecking Service - 405.943.1800

Are water bills allocated to residents?

Yes, they are individually metered.

Does your community offer recycling?

No

What are the fees for lost/broken access remotes/keys?

Yes, $50.00 to replace locks.

What stores can I pay my rent at with the payment voucher?

Residents can pay rent at Walmart

How do I register my work vehicle in addition to my personal vehicle?

This can be done thorugh your resident portal or by visiting our leasing office.

Can I do a contactless move-in?

No

Are there any specific delivery times I should be aware of?

No

Can we add security cameras to our front/back doors?

Yes with approval from Management

Does your community offer gas or electric connections?

All electric

Can my guest receive packages?

Yes, to your home.

Do I need to notify the office when I have guests?

Yes, if staying more than one week.

Are there any restrictions on the number of guests?

Yes, 2 guest per apartment.

What days do pest control vendors come?

Notifications will be given 24 hours in advance. North: 2nd Wednesday of every month. South: 3rd Wednesday of every month

Can additional services be requested?

Yes, if deemed necessary.

Do I need a specific size bag for valet trash?

N/A

Does valet vendor offer recycling?

N/A

What are the requirements for recycling that the valet vendor has?

N/A

How many trash bags will valet services collect?

N/A

Can I opt out of valet trash?

N/A

How often are resident events held?

Resident events are held monthly, and we encourage all residents to participate.

Can I bring my friend or family member to a resident event?

Yes, residents are welcome to bring a guest. Please check with management for event-specific guest policies.

Are fire extinguishers provided in each apartment?

Yes, fire extinguishers are provided in each apartment for safety.

Are there specific evacuation routes for my apartment?

Yes, each apartment has designated evacuation routes. Emergency exit maps are posted in common areas.

Can additional access remotes or keys be requested?

Yes, keys may be requested for an additional charge.

Do I have to change out my own battery remote?

N/A

Can I change my entry code?

N/A

Can I rekey my apartment?

Yes, apartments can be rekeyed upon request. Fees may apply.

Is there a limit to how many guests I can have?

Guest limits vary based on community policies. Please refer to the lease agreement for details.

How many days can my guests stay?

Guests can stay up to 14 days before requiring management approval.

Where can my guests park?

Guests can park in designated visitor parking areas.

How do I register my guest’s vehicle?

Guest vehicle registration can be completed through our leasing office or online portal.

Do I need to renew my guest parking pass?

N/A

Can my guest park in my carport?

No

How do I get additional guest parking permits?

N/A

Are there any restrictions on guest parking duration?

Guest parking duration may be subject to community policies. Check with the office for details.

If provided by the community, can I opt out and use a different service provider?

Opt-out options depend on the service type. Please speak with management for specific policies.

Are there any internet or cable installation fees?

Installation fees for internet or cable depend on the provider. Contact your service provider for details.

Do you have handicap apartments available?

Yes, handicap-accessible apartments are available. Contact the office for availability.

Does the community offer private yards or green spaces?

Yes, our community offers private yards/green spaces for select units.

Does the community manage lawn services for private lawns?

Yes, lawn services for private yards are managed by the community.

Are sprinkler services provided in areas of private yards?

Yes, sprinkler systems are provided in private yards.

Can I add in ground lanterns to my private yard?

Approval is required for in-ground lanterns. Contact the office for installation guidelines.

Is there a community garden or green space available?

Yes, green space is available for resident use.

Are there any walking or jogging trails nearby?

Yes, there are walking and jogging trails nearby.

Are there any designated smoking areas on the property?

Yes, designated smoking areas are available on the property.

Are there any preferred local businesses or discounts for residents?

Yes, residents may receive discounts from local businesses. Ask the office for current offers.

Are there any ride-sharing or public transportation options nearby?

No

Are there any community social media groups or forums?

Yes, residents can join our online community groups for updates and discussions.

Are there any car washing or detailing services available on-site?

No

Are there any electric vehicle charging stations?

No

Are there any bicycle storage or repair facilities?

No

Are there any on-site storage units available?

Yes, please inquire with the leasing office

What school district are we in?

Putnam City Public School System

Are there any nearby parks or recreational areas?

Yes, there are parks and recreational areas nearby.

Are there any local farmers markets or grocery delivery services?

Yes, farmers' markets and grocery delivery services are available.

Are there any nearby hospitals or urgent care facilities?

Yes, nearby hospitals and urgent care facilities are accessible.

What local resturants deliver to the community?

Several local restaurants deliver, plus DoorDash, Uber Eats and Grubhub

What are the dimensions of the windows in my apartment?

Window dimensions vary by floor plan. Contact the office for details.

What type of flooring is installed in the apartments?

Apartments feature LVP and carpeting

What are the appliance brands and models provided?

Appliance brands and models vary by unit. Contact management for details.

Are there ceiling fans installed in the apartments?

Yes, ceiling fans are installed in each unit.

What is the height of the ceilings in the apartments?

Ceiling heights range from 10 feet.

Are the apartments pre-wired for certain services?

Yes, Cable

Are there any energy-saving features in the apartments?

Yes,

Can I paint the walls or make other alterations to my apartment?

No

What type of window coverings are provided?

Standard window coverings include Vinyl Mini Blinds

Are there storage closets or spaces within the apartment?

Yes, storage closets/spaces are available in each unit.

What is the BTU rating of the HVAC system?

The HVAC system has a 30K BTU rating

Are there any accessibility features in the apartments?

Yes, apartments feature accessibility that is ADA compliant

What is the process for renewing my lease?

Lease renewal processes can be completed online or in-person.

How can I update my contact information with the office?

Contact the office to update your contact information.

What is the procedure for subletting my apartment?

We do not allow subletting

What is the policy for early lease termination?

Early lease termination policies depend on lease agreements.

How do I report a noise complaint after hours?

For noise complaints after hours, contact 405.789.3800 and use courtesy patrol prompt

What is the process for reporting a lost or stolen item on the property?

Report lost/stolen items to the office or security personnel.

Are there any restrictions on holiday decorations?

Yes, holiday decoration policies are outlined in the community guidelines.

What is the policy regarding renter’s insurance?

Renter’s insurance is required. Minimum coverage details are available in the lease.

How can I provide feedback or suggestions to the management team?

Residents can submit feedback via our online portal or office.

What is the policy on installing satellite dishes or antennas?

Satellite dish and antenna installations require approval.

What is the procedure for receiving large deliveries?

Large deliveries should be coordinated with the office.

Can I install a smart doorbell or other similar devices?

Smart doorbells and similar devices require management approval.

What is the policy on using grills or outdoor cooking equipment?

Grill use is subject to community policies.

Are there any restrictions on storing items on balconies or patios?

Balcony/patio storage restrictions apply. Contact management for details.

What is the policy regarding the use of bicycles or scooters on the property?

Bicycle/scooter use is permitted within community guidelines.

What is the policy on posting signs or notices on the property?

Posting signs/notices requires management approval.

Does your community have an elevator for use?

No

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FAQs